Shipping & Delivery
A considered journey from our shelf to your table.
Supported destinations
We support the 27 European Union member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Destination-specific or remote-region limitations must be confirmed by the store owner before launch.
Standard delivery
Standard delivery costs €4.90 and is estimated at 3–6 business days. Standard delivery is free when the merchandise subtotal before discount is strictly over €75. Orders at exactly €75 do not qualify.
Express delivery
Express delivery costs €9.90 and is estimated at 1–3 business days. Express remains chargeable even above €75. The chosen currency converts these fixed EUR charges using the store’s centrally defined demo exchange rates.
Dispatch and issues
Time estimates are not guaranteed delivery promises. Actual dispatch conditions, carrier arrangements and remote-area exclusions require owner confirmation. Use the Contact page to report delays, damage or a missing parcel. Statutory rights remain unaffected.
Frequently asked questions
From choosing a game to keeping your order details.
Choosing your next discovery
How do I choose a game for my group?
Start with the number of players, the youngest player and the time you have. Filter the collection by players, recommended age and difficulty. Strategy games suit a focused evening; Family & Friends and Card Games are a good starting point for a more relaxed table.
What should I check before starting a hobby kit?
Look at the skill level, estimated build time and required tools on the product page. Make space for a stable work surface and suitable lighting. Small parts, sharp tools, adhesives and paints may need adult supervision and ventilation.
Are these real products and customer reviews?
Portal Games sp. z o.o. is the company identified on this site. The catalog still contains 60 fictional demo products and eight invented catalog brands. Ratings and review counts are illustrative, not verified customer feedback. Sourced photographs illustrate the hobby or type of object; they are not evidence of the exact fictional product or its contents.
Can I save something for later?
Use the heart beside an item to add it to your wishlist. Your wishlist and bag are saved in this browser only. No account is needed, and the lists do not automatically transfer to another device.
Ordering, prices & delivery
Do I need an account, and is payment collected online?
No account is required. Guest checkout collects your contact and delivery details and creates a pending order. No online payment is collected and no card details are requested. Separate payment and contract-acceptance arrangements must be supplied by the owner before commercial use.
Which currencies can I use?
EUR is the base currency. You can also display and order in USD, GBP or PLN using fixed demo exchange rates. The order records your selected currency and the prices at submission; changing your display preference later does not change that receipt. Displayed prices include VAT.
Where do you deliver?
Checkout supports the 27 European Union member states. Actual carrier coverage and any remote-region exclusions must be confirmed by the owner before launch. See Shipping & Delivery for the destination list and delivery information.
How much is delivery?
Standard delivery is €4.90 with an estimated 3–6 business days, and is free when the merchandise subtotal before discounts is strictly over €75. Exactly €75 does not qualify. Express delivery is €9.90 with an estimated 1–3 business days and is not free above the threshold. Charges convert to your selected currency.
How do promotion codes work?
Enter your code at checkout and select Apply. Codes are checked for expiry, active status and minimum spend. The discount and final delivery charge appear before you submit the order. An invalid code does not create an order or collect payment.
Can I change an order after placing it?
Keep your order number and contact the seller promptly through Contact Us. A receipt cannot be edited directly. Stock is checked when an order is submitted; quantities cannot exceed available stock. Dispatch and cancellation arrangements require owner confirmation.
After your order & your privacy
Where is my receipt, and can I print it?
After submitting an order, the thank-you page shows the order number, item quantities, recorded prices, delivery address and totals. Select Print Order to print it or save it as a PDF using your browser. The receipt remains in that browser session and is not proof of payment or a VAT invoice.
Can I return a game or an opened hobby kit?
Applicable EU distance purchases generally have a 14-day withdrawal period. Hobby products are not automatically excluded because their packaging was opened. Lawful exceptions and diminished-value rules may apply. Read Refund Policy and request a confirmed return address from the seller before posting.
What if an item is faulty or missing parts?
Contact the seller with the order number, affected item and a description of the issue. Rights for faulty or non-conforming goods are separate from change-of-mind returns. Mandatory consumer guarantees are not reduced by this store’s policies.
Which cookies and tracking tools are used?
Necessary browser storage remembers your bag, wishlist, currency, cookie preferences and session receipt. Analytics and marketing choices start off, and no optional tracking services are installed. Reopen Cookie Settings in the footer to review or change your choices.
How can I ask about my personal information?
Read Privacy Policy for the information collected, its purposes and your rights. Use Contact Us for an enquiry. You can also contact [email protected]. Retention periods still require confirmation before commercial trading. Avoid sending sensitive documents or payment information.