Returns & Refunds
Clear information, with your statutory rights protected.
Your right to withdraw
For applicable distance purchases by EU consumers, you generally have 14 days from receipt of the goods to tell us that you wish to withdraw, without giving a reason. Where goods arrive separately, the applicable period may run from receipt of the last item. Mandatory national rights apply.
How to return
Notify the seller through the Contact page of your decision, including your name, address, order number, affected items, order date and delivery date. An unequivocal written statement of withdrawal is sufficient. Request the confirmed return address and send the goods within 14 days after notifying the seller, unless an applicable law provides otherwise. Do not send returns to an unconfirmed address.
Return costs and condition
The owner must confirm and disclose return-cost responsibility before trading. Unless the seller agrees otherwise, and where you were properly informed in advance, you normally bear direct return shipping costs for change-of-mind returns. Handle goods only as necessary to establish their nature, characteristics and functioning. You may be liable for diminished value caused by handling beyond that.
Refunds
For valid withdrawals, the seller generally refunds payments including the cost of the least expensive standard delivery offered, within 14 days of being informed. The seller may withhold reimbursement until goods are received or you provide evidence of return, whichever occurs first. Extra express-delivery costs are not normally refunded on withdrawal. Refunds use the original method unless another is expressly agreed without added cost. No online payment is collected by this demo store.
Exceptions
Exceptions can apply to clearly personalised goods or sealed products that qualify for a statutory hygiene or health-protection exception after unsealing, but only where legally applicable. Games, puzzles, paints and hobby kits are not automatically non-returnable. Opening ordinary packaging does not by itself cancel all rights.
Faulty or non-conforming goods
Withdrawal rights are separate from legal guarantees for faulty or non-conforming goods. Applicable EU and national law may entitle you to repair, replacement, price reduction or termination subject to legal conditions. Required remedies must not impose unlawful costs. Report the issue through the Contact page; do not rely on the change-of-mind policy for a defect.
Before posting a parcel
Keep the order number and proof of the withdrawal notice. Request confirmation of the return address before shipping, package goods securely and retain proof of dispatch. A tracked service can help establish when a parcel was returned. Do not include unrelated personal documents in the package.
Partial orders and cancelled requests
Identify exactly which items and quantities you want to return. Refund calculations for partial withdrawals, promotions and delivery must follow applicable law and the final seller policy. For an order not yet dispatched, ask whether cancellation is possible; do not assume the parcel has been stopped until you receive confirmation.
Damage, missing parts or the wrong item
Report the order number, affected item and nature of the problem through the Contact page. Photographs may help assess the problem but do not replace your statutory rights. Preserve packaging where reasonable, and avoid unsafe use of a damaged product. The seller must agree the appropriate lawful remedy and any return arrangements.
Refund status
No payment is collected online by this demonstration store, so receiving an order does not itself create a payment to refund. If a future separate payment has been made, reimbursement and the original payment method must be handled through the actual seller arrangements. Last updated: 12 October 2026.
Frequently asked questions
From choosing a game to keeping your order details.
Choosing your next discovery
How do I choose a game for my group?
Start with the number of players, the youngest player and the time you have. Filter the collection by players, recommended age and difficulty. Strategy games suit a focused evening; Family & Friends and Card Games are a good starting point for a more relaxed table.
What should I check before starting a hobby kit?
Look at the skill level, estimated build time and required tools on the product page. Make space for a stable work surface and suitable lighting. Small parts, sharp tools, adhesives and paints may need adult supervision and ventilation.
Are these real products and customer reviews?
Portal Games sp. z o.o. is the company identified on this site. The catalog still contains 60 fictional demo products and eight invented catalog brands. Ratings and review counts are illustrative, not verified customer feedback. Sourced photographs illustrate the hobby or type of object; they are not evidence of the exact fictional product or its contents.
Can I save something for later?
Use the heart beside an item to add it to your wishlist. Your wishlist and bag are saved in this browser only. No account is needed, and the lists do not automatically transfer to another device.
Ordering, prices & delivery
Do I need an account, and is payment collected online?
No account is required. Guest checkout collects your contact and delivery details and creates a pending order. No online payment is collected and no card details are requested. Separate payment and contract-acceptance arrangements must be supplied by the owner before commercial use.
Which currencies can I use?
EUR is the base currency. You can also display and order in USD, GBP or PLN using fixed demo exchange rates. The order records your selected currency and the prices at submission; changing your display preference later does not change that receipt. Displayed prices include VAT.
Where do you deliver?
Checkout supports the 27 European Union member states. Actual carrier coverage and any remote-region exclusions must be confirmed by the owner before launch. See Shipping & Delivery for the destination list and delivery information.
How much is delivery?
Standard delivery is €4.90 with an estimated 3–6 business days, and is free when the merchandise subtotal before discounts is strictly over €75. Exactly €75 does not qualify. Express delivery is €9.90 with an estimated 1–3 business days and is not free above the threshold. Charges convert to your selected currency.
How do promotion codes work?
Enter your code at checkout and select Apply. Codes are checked for expiry, active status and minimum spend. The discount and final delivery charge appear before you submit the order. An invalid code does not create an order or collect payment.
Can I change an order after placing it?
Keep your order number and contact the seller promptly through Contact Us. A receipt cannot be edited directly. Stock is checked when an order is submitted; quantities cannot exceed available stock. Dispatch and cancellation arrangements require owner confirmation.
After your order & your privacy
Where is my receipt, and can I print it?
After submitting an order, the thank-you page shows the order number, item quantities, recorded prices, delivery address and totals. Select Print Order to print it or save it as a PDF using your browser. The receipt remains in that browser session and is not proof of payment or a VAT invoice.
Can I return a game or an opened hobby kit?
Applicable EU distance purchases generally have a 14-day withdrawal period. Hobby products are not automatically excluded because their packaging was opened. Lawful exceptions and diminished-value rules may apply. Read Refund Policy and request a confirmed return address from the seller before posting.
What if an item is faulty or missing parts?
Contact the seller with the order number, affected item and a description of the issue. Rights for faulty or non-conforming goods are separate from change-of-mind returns. Mandatory consumer guarantees are not reduced by this store’s policies.
Which cookies and tracking tools are used?
Necessary browser storage remembers your bag, wishlist, currency, cookie preferences and session receipt. Analytics and marketing choices start off, and no optional tracking services are installed. Reopen Cookie Settings in the footer to review or change your choices.
How can I ask about my personal information?
Read Privacy Policy for the information collected, its purposes and your rights. Use Contact Us for an enquiry. You can also contact [email protected]. Retention periods still require confirmation before commercial trading. Avoid sending sensitive documents or payment information.