Acceptable Use Policy
A respectful, safe place to browse, play and discover.
Scope
This policy applies to browsing, product search, guest ordering and contact messages on portal-games.shop. It complements the Terms of Service and does not restrict mandatory consumer rights. The catalog contains fictional demonstration products; access does not grant permission to misuse the services.
Honest ordering
Provide accurate contact and delivery information and submit only order requests you intend to make. Do not impersonate another person, use someone else’s information without permission, manipulate prices, evade stock limits or submit automated bulk orders to exhaust inventory. No payment credentials are requested by this store.
Respectful messages
Contact messages must relate to a genuine enquiry. Do not send threats, harassment, discriminatory abuse, unsolicited advertising, deceptive links, malicious attachments or unnecessary sensitive information. Include an order number where useful, but never disclose passwords or full payment details.
Security and automation
Do not attempt unauthorised access to private orders, messages or infrastructure. Do not interfere with availability, probe for private data, exploit vulnerabilities or bypass technical safeguards. Normal search-engine indexing of public content is allowed; automated activity that disrupts the store or extracts personal information is not.
Content and intellectual property
Fictional catalog descriptions and third-party photographs have different rights holders. Photograph credits and licence links are provided on the Image Credits page. Do not assume that displaying an image here grants unrestricted permission to reuse it. Do not misrepresent the fictional brands as real manufacturers.
Reporting concerns
Report suspected abuse or a security concern through the Contact page, with a concise description and the affected public page. Avoid further testing that could expose personal information or disrupt service. You may also report concerns to [email protected].
Proportionate response
The seller may investigate misuse and take proportionate lawful measures to protect the store. Any action affecting an order must respect applicable consumer and data-protection law. Nothing in this policy permits unlawful withholding of refunds or removal of statutory rights.
Contact and updates
Portal Games sp. z o.o. Henryka Sienkiewicza 13, 44-190 Knurów, Poland National Court Register (KRS): 0000617095 EUID: PLKRS.0000617095 REGON: 363435596 Website: portal-games.shop Email: [email protected] Contact us by email or through the Contact page. Mandatory consumer protections remain unaffected. Last updated: 12 October 2026.
Frequently asked questions
From choosing a game to keeping your order details.
Choosing your next discovery
How do I choose a game for my group?
Start with the number of players, the youngest player and the time you have. Filter the collection by players, recommended age and difficulty. Strategy games suit a focused evening; Family & Friends and Card Games are a good starting point for a more relaxed table.
What should I check before starting a hobby kit?
Look at the skill level, estimated build time and required tools on the product page. Make space for a stable work surface and suitable lighting. Small parts, sharp tools, adhesives and paints may need adult supervision and ventilation.
Are these real products and customer reviews?
Portal Games sp. z o.o. is the company identified on this site. The catalog still contains 60 fictional demo products and eight invented catalog brands. Ratings and review counts are illustrative, not verified customer feedback. Sourced photographs illustrate the hobby or type of object; they are not evidence of the exact fictional product or its contents.
Can I save something for later?
Use the heart beside an item to add it to your wishlist. Your wishlist and bag are saved in this browser only. No account is needed, and the lists do not automatically transfer to another device.
Ordering, prices & delivery
Do I need an account, and is payment collected online?
No account is required. Guest checkout collects your contact and delivery details and creates a pending order. No online payment is collected and no card details are requested. Separate payment and contract-acceptance arrangements must be supplied by the owner before commercial use.
Which currencies can I use?
EUR is the base currency. You can also display and order in USD, GBP or PLN using fixed demo exchange rates. The order records your selected currency and the prices at submission; changing your display preference later does not change that receipt. Displayed prices include VAT.
Where do you deliver?
Checkout supports the 27 European Union member states. Actual carrier coverage and any remote-region exclusions must be confirmed by the owner before launch. See Shipping & Delivery for the destination list and delivery information.
How much is delivery?
Standard delivery is €4.90 with an estimated 3–6 business days, and is free when the merchandise subtotal before discounts is strictly over €75. Exactly €75 does not qualify. Express delivery is €9.90 with an estimated 1–3 business days and is not free above the threshold. Charges convert to your selected currency.
How do promotion codes work?
Enter your code at checkout and select Apply. Codes are checked for expiry, active status and minimum spend. The discount and final delivery charge appear before you submit the order. An invalid code does not create an order or collect payment.
Can I change an order after placing it?
Keep your order number and contact the seller promptly through Contact Us. A receipt cannot be edited directly. Stock is checked when an order is submitted; quantities cannot exceed available stock. Dispatch and cancellation arrangements require owner confirmation.
After your order & your privacy
Where is my receipt, and can I print it?
After submitting an order, the thank-you page shows the order number, item quantities, recorded prices, delivery address and totals. Select Print Order to print it or save it as a PDF using your browser. The receipt remains in that browser session and is not proof of payment or a VAT invoice.
Can I return a game or an opened hobby kit?
Applicable EU distance purchases generally have a 14-day withdrawal period. Hobby products are not automatically excluded because their packaging was opened. Lawful exceptions and diminished-value rules may apply. Read Refund Policy and request a confirmed return address from the seller before posting.
What if an item is faulty or missing parts?
Contact the seller with the order number, affected item and a description of the issue. Rights for faulty or non-conforming goods are separate from change-of-mind returns. Mandatory consumer guarantees are not reduced by this store’s policies.
Which cookies and tracking tools are used?
Necessary browser storage remembers your bag, wishlist, currency, cookie preferences and session receipt. Analytics and marketing choices start off, and no optional tracking services are installed. Reopen Cookie Settings in the footer to review or change your choices.
How can I ask about my personal information?
Read Privacy Policy for the information collected, its purposes and your rights. Use Contact Us for an enquiry. You can also contact [email protected]. Retention periods still require confirmation before commercial trading. Avoid sending sensitive documents or payment information.